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AI Agents in Customer Service: Virtual Assistants at Scale
Introduction AI agents are autonomous software entities that can observe, reason, and act are moving from research labs into real-world production across diverse industries. These agents leverage advanced AI (often powered by large language models or machine learning) to automate complex tasks, assist humans, and make decisions. Below, we explore several case studies of AI agents deployed effectively in production, spanning software development, security operations, supply c
5 days ago7 min read
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